(301) 737-0150
info@scipax.com
Help Desk Analyst
Summary
| Title: | Help Desk Analyst |
|---|---|
| ID: | PAXTP2017HDA2 |
| Position Type: | Full-time |
| Location: | Patuxent River, MD |
Description
Spalding Consulting, Inc. is seeking a Help Desk Analyst in Patuxent River, MD. Spalding Consulting, Inc. is a professional services firm specializing in Information Technology (IT), Program Management, and Financial Management for the Department of Defense, federal agencies, and commercial clients. We offer excellent salaries, benefits, and outstanding growth potential.
Position Type: Full-time
Job Description:
Spalding Consulting, Inc. is committed to providing equal employment opportunities to all applicants and employees. We will not discriminate against any employee or applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, age, veteran status, or physical or mental disability. Spalding Consulting, Inc. is an Affirmative Action/Equal Opportunity Employer and encourages minorities, women, disabled, and veterans to apply for job openings within our company.
Position Type: Full-time
Job Description:
- Respond, research, troubleshoot, and resolve end user IT application issues received via telephone calls, email, or through electronic Help Desk tools.
- Follow-up with end users to ensure issue has been properly resolved.
- Document, track, and monitor all issues.
- Report metrics on received and closed issues.
- Assist in the testing of a web-based application by creating and executing test cases; documenting testing results.
- 1 year help desk troubleshooting experience for IT applications supporting NAVAIR/NAVY.
- Excellent analytical, problem-solving, investigative and diagnostic skills.
Security Clearance: Must be eligible for a Secret clearance. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
Education: High school diploma required.
Accessibility: If you are interested in applying for employment with Spalding Consulting, Inc. and need special assistance or an accommodation to apply for a posted position, contact our Recruiting department via email at careers@scipax.com or call us at 301-737-0150 Ext. 500.
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This opening is closed and is no longer accepting applications
