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Job Openings >> Technical Support Analyst
Technical Support Analyst
Summary
Title:Technical Support Analyst
ID:PAXTP2018TSA01
Position Type:Full-Time
Location:Patuxent River, MD
Description

Spalding Consulting, Inc.is seeking a Technical Support Analyst in Patuxent River, MD. Spalding Consulting, Inc. is a professional services firm specializing in Information Technology (IT), Program Management, and Financial Management for the Department of Defense, federal agencies, and commercial clients. We offer excellent salaries, benefits, and outstanding growth potential.

 

Position Type: Full-Time

 

Essential Functions:


Candidate will be responsible for responding to and resolving customer technical support issues.

  • Acknowledges, analyzes, and troubleshoots web-based software application problems
  • Works with users to resolve issues via telephone, email, remote connectivity, or desk-side visits
  • Documents detailed problem resolutions within HEAT
  • Creates new user accounts
  • Interfaces with software developers to explain and recreate software issues
  • Creates test cases and conducts software testing

 

Qualifications and Experience:


Required:

Candidate must have at least 1 year of experience providing software testing and/or technical software customer support


Desired:

  • Experience with HEAT highly desired.
  • Experience with SQL a plus

 

Security Clearance:


Active Secret clearance is preferred. Applicant selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. Interim Secret clearance acceptable to start.


Education:

High School Diploma or GED; Bachelor’s degree preferred

 

Spalding Consulting, Inc. is committed to providing equal employment opportunities to all applicants and employees. We will not discriminate against any employee or applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, age, veteran status, or physical or mental disability. Spalding Consulting, Inc. is an Affirmative Action/Equal Opportunity Employer and encourages minorities, women, disabled, and veterans to apply for job openings within our company.


Accessibility: If you are interested in applying for employment with Spalding Consulting, Inc. and need special assistance or an accommodation to apply for a posted position, contact our Recruiting department via email at careers@scipax.com or call us at 301-737-0150 Ext. 500.

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